Privacy Policy

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Last Updated: August 8, 2025

Welcome to Valumate AI, operated by Valumate AI, Inc.("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [www.valumateAI.com], our mobile application (Valumate AI), and any other related services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

Contact Information:
Valumate AI, Inc.
412 West Rivers Edge Drive,                      

Provo, UT 84064
privacy@valumateai.com
www.valumateai.com

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you ("Personal Information"). We collect this information from several sources and for various purposes.

A. Information You Provide to Us Directly

• Account Information: When you create an account, we collect information such as your name, email address, password, and username.
• User Content: We collect information you post, upload, or otherwise provide to our Services, such as profile photos, comments, or other user-generated content.
• Communications: When you contact us for support or other inquiries, we collect the content of your communications and any contact information you provide.
• Payment Information: If you make a purchase, our third-party payment processors (e.g., Stripe, PayPal) will collect your payment card information. We do not store full payment card numbers on our servers.

B. Information We Collect Automatically (Usage Data)

• Log and Device Information: We automatically collect log files and device information when you access our Services. This includes your IP address, browser type, operating system, device identifiers (like Apple's IDFA or Android's Advertising ID, where permitted), device settings, and pages visited.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to operate and analyze our Services, personalize your experience, and for advertising purposes. You can control the use of cookies at the individual browser level.
• Usage and Performance Data: We collect information about your interaction with our Services, such as features used, time spent on the app, and performance metrics.

C. Information We Collect from Third Parties

• Social Media: If you choose to log in to our Services via a third-party platform like Google or Facebook, we will receive information from that service, such as your name and email address, as permitted by your privacy settings on that platform.
• Analytics Providers: We use third-party analytics services like Google Analytics to help us understand how users engage with our Services.

D. Information Related to Artificial Intelligence (AI) Features

• [Attorney's Note: This section is critical if your service uses AI. Be transparent.]
• Input Data: To provide our AI-powered features, we process the information, text, images, or other data you submit ("Inputs").
• Model Training: We may use your Inputs and the resulting outputs to train, improve, and develop our AI models and Services. We will not use Personal Information from your Account Information to train our models. You may have the option to opt out of having your content used for model training in your account settings.

We use your Personal Information for the following purposes:

• To Provide and Maintain Our Services: To create your account, provide core functionality, and fulfill our contractual obligations.
• To Improve and Personalize Our Services: To understand user behavior, develop new features, and customize your experience.
• For Security and Fraud Prevention: To protect our Services, our users, and our business from fraudulent, abusive, or unlawful activity.
• To Communicate With You: To send you service-related announcements, administrative messages, and respond to your support requests.
• For Marketing and Advertising: With your consent where required, to send you promotional communications and display relevant advertisements. We will comply with platform requirements like Apple's App Tracking Transparency framework before using your data for cross-app tracking.
• To Comply with Legal Obligations: To respond to lawful requests from public authorities and comply with applicable laws and regulations.

We do not sell your Personal Information in the traditional sense. However, we may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors and contractors who perform services on our behalf, such as cloud hosting (e.g., AWS), payment processing, analytics, and customer support. These providers are contractually obligated to protect your data and use it only for the services we request.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good-faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other third parties with your explicit consent.

You have choices regarding the use of information on our Services.

• Account Information: You can review and update your account information at any time by logging into your account settings.
• Marketing Communications: You can opt out of receiving promotional emails from us by following the "unsubscribe" link in those emails.
• Cookie Controls: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.
• App Tracking Transparency (for iOS users): On iOS devices, you will be prompted to consent to tracking across other companies’ apps and websites. You can change your preference at any time in your device's privacy settings.

A. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of Personal Information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of your Personal Information, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate Personal Information we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your Personal Information. "Sharing" here refers to sharing for cross-context behavioral advertising. To exercise this right, please visit [Link to "Do Not Sell or Share My Personal Information" Page].
• Right to Limit Use of Sensitive Personal Information: We do not use or disclose Sensitive Personal Information for purposes other than those permitted by the CPRA.

To exercise your rights, please email us at privacy@valumateai.com with the subject line "California Privacy Rights Request." We will verify your request using the information associated with your account.

B. Rights for Residents of Virginia, Colorado, Connecticut, and Utah

If you are a resident of these states, you have rights similar to those in California, including the right to access, delete, and correct your data, and to opt out of targeted advertising and the sale of your data. To exercise these rights, please contact us at privacy@valumateai.com

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is ever completely secure.

We will retain your Personal Information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our Services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us.

Our Services are hosted and operated in the United States. If you are using the Services from outside the U.S., your information will be transferred to, stored, and processed in the United States. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.